Privacy Policy

About this Privacy Policy

VenueScan Pty Ltd (“VenueScan”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

Website enquiries

When you contact us through our website or make an enquiry, we may collect:

• Your name and contact details (email, phone number)
• Your venue name
• The IP address used when you contact us
• Any other information you choose to provide in your enquiry

Venue client information

For our venue clients, we may collect:

• Business contact details
• Venue operational information necessary to provide our services
• Technical information required for system setup and maintenance

Website usage information

We do not track or collect any personal information when you visit our website. We do not use cookies, tracking technologies, or collect IP addresses for identification purposes.

Venue sign-in data

We act as a data processor for venue sign-in information. How visitor sign-in data is collected, used and disclosed is governed by our Service Agreement, which is publicly available. Venues retain full ownership and control of their visitor data and are responsible for their own privacy compliance regarding that information.

We store venue sign-in data securely in cloud-based systems on behalf of venues. We do not use, access or disclose visitor sign-in data for our own purposes.

How we use your information

We use personal information only for the following purposes:

• Responding to your enquiries and providing customer support
• Setting up and maintaining our sign-in terminal services
• Meeting our legal and regulatory obligations

We do not use your personal information for marketing, promotional activities, or any other purposes.

Information sharing and disclosure

We do not sell, trade, rent or disclose your personal information to any third parties unless we are legally required to do so.

We do not share your information with service providers, marketing companies, or any other third parties for any purpose other than legal compliance when compelled by law.

Data security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Secure cloud storage with encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on privacy and security practices

For full details on how we handle data security, see our Security page.

Data retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When information is no longer needed, we securely delete or de-identify it.

For venue sign-in data that we store on behalf of clients, retention periods are determined by the venue in accordance with their legal obligations and business needs.

Your rights

You have the right to:

• Access: request access to the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Complaint: lodge a complaint about our handling of your personal information

To exercise these rights, please contact us using the details below. We may require verification of your identity before processing your request.

Updates to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

Contact us

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact us: